Support

We answer within 48h, every business day.

Contact us

Quickest path: hello@roguebyte.io

For privacy / data requests: privacy@roguebyte.io

Common questions

My snap analysis didn't go through.

Two things to check first: (1) the chart needs candlesticks (line charts won't analyze cleanly), (2) avoid heavy reflections / glare on the screen. Re-snap with the chart in full-screen and good contrast.

Where do I cancel my subscription?

Manage your subscription from the App Store or Google Play directly:

• iOS: Settings → Apple ID → Subscriptions → SnapPulse AI
• Android: Play Store → Profile → Payments & subscriptions → Subscriptions

I lost my history after switching phones.

Open the new app → Settings → Restore Purchases. Your anonymous account is bound to your platform account once you sign in with Apple / Google.

Delete my account / data.

Open the app → Settings → Account → Delete account. One tap, immediate. Or email privacy@roguebyte.io.